Flawed Hydro One Billing System Won’t Improve with Lack of Oversight News Date

Published on July 28, 2015

The Ontario Ombudsman’s 2014-2015 Annual Report highlights a troubling amount of complaints related to Hydro One’s billing and customer service practices.  Receiving 3,499 complaints in 2014-15, Hydro One was the most-complained-about organization under the Ombudsman’s oversight.

“This report is an indictment on how Hydro One treats its customers, and it reflects the Liberal government’s arrogance in how it treats the people of Ontario,” said PC Energy Critic John Yakabuski.  “With Hydro One receiving the most complaints for the second year in a row, it is clear that Minister Chiarelli has been asleep at the switch when it comes to Hydro One’s operations.”

The 2014-15 report is the final report by the Ombudsman that will highlight the deficiencies of Hydro One, with the government stripping independent oversight of the organization in late November.  

Yakabuski added, “The problems with Hydro One are systemic – there is no plan by the Liberal government to fix them.  The Ontario PC Party believes independent oversight is necessary to ensure Hydro One isn`t allowed to run wild at the expense of Ontario’s businesses and families.  It is unfortunate that the Minister of Energy continues to refuse the one recommendation by the Ombudsman that would make independent oversight a reality, so that Ontarians are protected from Hydro One’s abundant billing errors.”  

PC Leader Patrick Brown concluded, “Complaints about Hydro One’s flawed billing system are yet another example of how this government can’t manage their responsibilities, yet important decisions continue to be made behind closed doors.  How can the Wynne Liberals be trusted with selling off a public asset as important as Hydro One?  Ontarians want to know their hard-earned tax dollars are being spent appropriately.  If the Liberals can’t assure us of that, then it’s clear they just aren’t in it for Ontarians.”